Shipping Methods
We offers the following shipping methods:
- Standard Ground Shipping
- Expedited Shipping (where available)
- International Shipping (where available)
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be extended.
Shipping Times
Estimated delivery times after your order has been processed:
- Standard Ground Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
- International Shipping: 7-21 business days
Please note that these are estimates and actual delivery times may vary.
Shipping Locations
We ship to most locations within the United States and select international destinations. Some remote areas may incur additional shipping fees or longer delivery times.
Shipping Costs
Shipping costs are calculated based on:
- The weight and dimensions of the products
- Your shipping address
- The shipping method you select
Shipping costs will be displayed during checkout before you complete your purchase.
Free Shipping
Free shipping promotions may be offered periodically and will be clearly communicated on our website. Minimum purchase requirements may apply.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
Shipping Carrier
We use reputable shipping carriers to deliver our products. The specific carrier will be determined based on your location and shipping method selected.
Delivery Terms
Unless otherwise specified in writing, all deliveries are FOB Burlingame, California, consistent with our Terms and Conditions.
International Orders
For international orders, please note:
- The customer is responsible for all customs duties, taxes, and import fees
- International delivery times may be affected by customs processing
- We cannot guarantee delivery timelines for international shipments
Force Majeure
Delivery times may be affected by circumstances beyond our control, including but not limited to: weather events, carrier delays, natural disasters, or other unforeseen circumstances as outlined in our Force Majeure clause in the Terms and Conditions.
Contact Us
If you have questions about your shipment or our shipping policy, please contact our customer service team.
Governing Law
This Shipping Policy is governed by the laws of California, consistent with our Terms and Conditions.